{"id":6831,"date":"2024-02-26T14:19:11","date_gmt":"2024-02-26T14:19:11","guid":{"rendered":"https:\/\/devprodtnk.wpenginepowered.com\/?page_id=6831"},"modified":"2024-03-05T09:39:13","modified_gmt":"2024-03-05T09:39:13","slug":"customer-story","status":"publish","type":"page","link":"https:\/\/transnumerik.com\/en\/customer-story\/","title":{"rendered":"Customer story"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6831\" class=\"elementor elementor-6831\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5539ceb e-flex e-con-boxed e-con e-parent\" data-id=\"5539ceb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:6859,&quot;url&quot;:&quot;https:\\\/\\\/transnumerik.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/smb-hero.png&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e19ca exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"c0e19ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/11\/TransNumerik_logo-white-1-e1708209724130.png?fit=300%2C100&#038;ssl=1\" title=\"TransNumerik_logo white 1\" alt=\"TransNumerik_logo white 1\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/11\/TransNumerik_logo-white-1-e1708209724130.png?fit=300%2C100&#038;ssl=1\" title=\"TransNumerik_logo white 1\" alt=\"TransNumerik_logo white 1\" loading=\"lazy\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88696f8 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"88696f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">The regional transit agency powers productivity and trust with Microsoft technology<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8837f06 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"8837f06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The regional transit agency works to ensure that the region's only rapid rail network operates reliably. The agency aimed to operate more efficiently and upgrade its customer-facing services, but internal technological mistrust curbed its progress. In 2016, the agency switched to Microsoft 365. It recently added Microsoft Dynamics 365, Microsoft Power Apps, Microsoft Teams, and more to the mix to further boost the ability to deliver, while enhancing the trust of its customers and the capabilities of its staff.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548a5bb exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"548a5bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#learn-more\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58ead78 e-flex e-con-boxed e-con e-parent\" data-id=\"58ead78\" data-element_type=\"container\" data-e-type=\"container\" id=\"learn-more\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3160112 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"3160112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A state-of-the-art rapid rail network, constructed in 2006, provides inter-city links between major urban centers as well as an easy way of commuting to the region\u2019s largest and busiest international airport. The regional transit agency is responsible for managing the concessionaire that operates this rapid rail service.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdee8d5 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"bdee8d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cTo keep improving our services, we realized we needed to better understand our users\u2019 needs,\u201d reflects the CIO of the regional transit agency. \u201cBut we had other ambitions too: to automate a lot of our processes and enable employees to be more productive and make faster decisions. However, mistrust in IT and technology was holding us back. We needed to find a way to get the stakeholders to see value in the technology investments. We looked at different solutions, and Microsoft was the one-stop shop we needed. We knew we\u2019d be more secure, and that we could do anything anywhere, anytime.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9022cd3 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"9022cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"805\" src=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?fit=1024%2C805&amp;ssl=1\" class=\"attachment-large size-large wp-image-6710\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?w=1155&amp;ssl=1 1155w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?resize=600%2C472&amp;ssl=1 600w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?resize=300%2C236&amp;ssl=1 300w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?resize=1024%2C805&amp;ssl=1 1024w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?resize=768%2C604&amp;ssl=1 768w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2023\/12\/case-study-part-sunu.png?resize=15%2C12&amp;ssl=1 15w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a145d exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"b5a145d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-large\">Daily processes made easier<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f37ed7 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"6f37ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The agency initially deployed Microsoft 365 applications, then moved on to other Microsoft solutions, such as OneDrive, Teams, Power BI, and finally, Dynamics 365 to drive employee performance. Through a carefully curated change management program, staff was trained on new technologies, such as Dynamics 365. Alongside, Microsoft Power Apps and Microsoft Power Automate were adopted to digitize and automate various business processes.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-147a672 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"147a672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cFor starters, we saved time company-wide as so many of our processes were automated, even across corporate governance. Moreover, our e-recruitment benefited hugely from Power Apps,\u201d explains the CIO. \u201cThe candidate shortlisting process is streamlined since the system can actually do some of the work for us. We\u2019ve also used Power Apps to develop a supplier portal for onboarding and tender submissions. With Teams, we can collaborate faster, which accelerates decision making by removing paperwork. Meetings are of better quality and we save time and expenses on travel.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a21a6e exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"0a21a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">With the rise of increased mobility among its employees, the agency bolstered its cyber defense thanks to Microsoft 365 security tools. \u201cWe roughly saved a couple million in the process. More importantly, with things like advanced threat protection tools, our security is more effective without impacting users\u2019 performance. They have total flexibility and can access whatever document they need from wherever they are without jeopardizing its security.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7287a7 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"e7287a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"572\" height=\"572\" data-src=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?fit=572%2C572&amp;ssl=1\" class=\"attachment-large size-large wp-image-6712 lazyload\" alt=\"training transnumerik\" data-srcset=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=150%2C150&amp;ssl=1 150w\" data-sizes=\"(max-width: 572px) 100vw, 572px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 572px; --smush-placeholder-aspect-ratio: 572\/572;\" \/><noscript><img decoding=\"async\" width=\"572\" height=\"572\" src=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?fit=572%2C572&amp;ssl=1\" class=\"attachment-large size-large wp-image-6712\" alt=\"training transnumerik\" srcset=\"https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/transnumerik.com\/wp-content\/uploads\/2024\/02\/training.png?resize=150%2C150&amp;ssl=1 150w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-430ec3d exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"430ec3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Business continuity was also unaffected when a global pandemic forced the region into lockdown. \u201cFor us, it was business as usual. A lot of that is thanks to Teams. We use it extensively and our adoption rate is very high. We do everything with Teams, share documents, communicate, have meetings. It\u2019s our livelihood, in many ways. We instilled trust in technology. So now, we\u2019re empowered to bring that trust to our customers, with higher value services built on more automation and zero paperwork.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9be47a8 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"9be47a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"For us, it was business as usual [in response to a global pandemic]. A lot of that is thanks to Teams. We use it extensively and our adoption rate is very high.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d31000 e-flex e-con-boxed e-con e-parent\" data-id=\"3d31000\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e133b33 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"e133b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ALL RIGHTS RESERVED TO TRANSNUMERIK , 2024\u00ae<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The regional transit agency powers productivity and trust with Microsoft technology The regional transit agency works to ensure that the region&rsquo;s only rapid rail network operates reliably. The agency aimed to operate more efficiently and upgrade its customer-facing services, but internal technological mistrust curbed its progress. In 2016, the agency switched to Microsoft 365. It&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-6831","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer story - TransNumerik<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transnumerik.com\/en\/customer-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer story - TransNumerik\" \/>\n<meta property=\"og:description\" content=\"The regional transit agency powers productivity and trust with Microsoft technology The regional transit agency works to ensure that the region&rsquo;s only rapid rail network operates reliably. The agency aimed to operate more efficiently and upgrade its customer-facing services, but internal technological mistrust curbed its progress. In 2016, the agency switched to Microsoft 365. 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